Muve Motorcycles - Privacy Policy

MUVE MOTORCYCLES – PRIVACY POLICY

Effective Date: 08 April 2025

At MUVE Motorcycles, we value your privacy and are committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA). This policy outlines how we collect, use, store, and protect your personal data when you interact with us.

1. What Information We Collect

We may collect the following types of personal information when you contact us, place an order, or engage with our services:

Full Name
Contact Information (e.g., phone number, WhatsApp number, email address)
Delivery or Business Address
Vehicle Registration or Bike VIN (when applicable)
Purchase or Order History
Workshop or Business Information (for trade customers)

2. How We Use Your Information

We collect and use your information for the following purposes:

To process orders and manage customer accounts
To deliver motorcycles, parts, or tyres
To respond to enquiries or service requests
To send updates, product info, or promotions (only if opted in)
For record-keeping, warranty tracking, and service support
To improve our service offering and customer experience

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

Trusted third-party service providers (e.g., couriers or technicians) to fulfill orders or services
Regulatory or legal authorities if required to comply with law
Internal teams for after-sales, support, or marketing (when consented)

4. Data Protection & Security

We take all reasonable steps to protect your data, including:

Secure storage systems and password-protected databases
Restricted access to customer information
Regular backups and data integrity checks

5. Changes to This Policy

MUVE Motorcycles may update this policy from time to time to reflect changes in legislation or business practices. Any changes will be posted on our website or communicated via direct channels where appropriate.

7. Contact Us

If you have questions about this policy or how we handle your information, please contact:
📧 info@muvemotorcycles.co.za
🌐 www.muvemotorcycles.co.za